Last Updated: August 21, 2026

These Terms and Conditions govern your use of the Asaini Movers website, asainimovers.com, and our moving, packing, transportation and related services.

By using our website or engaging our services, you agree to these Terms and Conditions. Please read them carefully before booking our services.

1. ABOUT OUR SERVICES

Asaini Movers provides moving, packing, transportation and related services for residential and commercial customers.

Our services may include:

• Residential moving
• Commercial moving
• Local and interstate moving
• Packing and unpacking
• Furniture transportation
• Loading and unloading
• Removal services
• Storage-related services where available
• Other moving and transportation services agreed with the customer

The exact services provided will depend on the quotation, booking and agreement between Asaini Movers and the customer.

2. QUOTATIONS

Quotes provided by Asaini Movers are based on the information provided by the customer.

The final price may change if the actual circumstances of the move differ from the information provided when the quotation was prepared.

Additional charges may apply for circumstances such as:

• Additional items or services not included in the original quotation.
• Additional travel or distance.
• Difficult access to the property.
• Stairs or multiple levels.
• Long carrying distances.
• Waiting time.
• Additional labour or equipment.
• Changes to the moving date or requirements.
• Items that require special handling.
• Additional packing materials.
• Parking, tolls or other applicable costs.

Any significant additional charges will be communicated to the customer where reasonably practicable.

3. BOOKINGS

A booking is confirmed only when Asaini Movers has accepted the booking and any required deposit or payment has been received.

Customers are responsible for providing accurate information about:

• Pickup address.
• Delivery address.
• Moving date.
• Number and type of items.
• Access conditions.
• Special requirements.
• Any other information relevant to the move.

Failure to provide accurate information may result in additional charges or delays.

4. CUSTOMER RESPONSIBILITIES

The customer must:

• Provide accurate information about the move.
• Ensure that access to pickup and delivery locations is reasonably available.
• Obtain any necessary building, parking or strata approvals.
• Secure valuables and important personal documents.
• Inform us about fragile, heavy, oversized or unusual items.
• Ensure that items are ready for collection at the agreed time unless packing services have been arranged.
• Not include prohibited or dangerous items in the move.

5. PROHIBITED ITEMS

For safety and legal reasons, we may refuse to transport certain items.

These may include:

• Illegal goods.
• Explosives.
• Flammable or hazardous materials.
• Dangerous chemicals.
• Weapons where transportation is unlawful or not authorised.
• Illegal drugs.
• Perishable goods where special arrangements have not been made.
• Other items that cannot legally or safely be transported.

Customers must inform us if they are unsure whether an item can be transported.

6. PACKING SERVICES

If the customer chooses our packing service, we will pack items using reasonable care and appropriate materials based on the service purchased.

If the customer packs their own items, the customer is responsible for ensuring that items are appropriately packed and secured.

We may refuse to move items that are inadequately packed if moving them would create an unreasonable risk of damage or injury.

7. FRAGILE AND VALUABLE ITEMS

Customers should inform us before the move about valuable, fragile, antique or particularly delicate items.

Unless specifically agreed otherwise, customers should personally transport highly valuable or irreplaceable items such as cash, jewellery, passports, important documents and personal valuables.

8. DAMAGE OR LOSS

Asaini Movers will take reasonable care when handling customer property.

However, we cannot guarantee that every item will remain free from damage during transportation or handling.

Customers should notify us of any apparent damage or missing items as soon as reasonably practicable after delivery.

Any claim will be assessed in accordance with applicable Australian law and the terms of the relevant booking or service agreement.

Nothing in these Terms and Conditions excludes or limits any consumer guarantee, right or remedy that cannot legally be excluded under Australian law.

9. DELAYS

Moving times are estimates and may be affected by circumstances outside our reasonable control, including:

• Traffic.
• Weather.
• Road closures.
• Vehicle breakdowns.
• Access problems.
• Delays at pickup or delivery locations.
• Building or strata restrictions.
• Unexpected changes to the move.
• Other circumstances beyond our reasonable control.

We will make reasonable efforts to keep customers informed of significant delays.

10. CANCELLATIONS AND RESCHEDULING

Customers should contact Asaini Movers as soon as possible if they need to cancel or reschedule a booking.

Cancellation or rescheduling fees may apply depending on the circumstances, timing of the request and costs already incurred.

Any deposit or booking payment will be handled in accordance with the applicable booking terms and Australian consumer law.

11. PAYMENTS

Customers must pay the agreed charges according to the payment terms provided by Asaini Movers.

Additional charges may apply where additional services, labour, time, distance or other costs are incurred.

We may require payment before, during or after the completion of services depending on the agreed payment terms.

12. PARKING, ACCESS AND TOLLS

Customers are responsible for informing us about parking restrictions, access limitations, building requirements and other conditions that may affect the move.

Where applicable, customers may be responsible for parking fees, tolls, permits or other charges associated with the move.

13. STORAGE

Where storage services are provided, separate storage terms and conditions may apply.

Customers may be required to agree to additional terms relating to storage fees, access, insurance, security and the condition of stored goods.

14. WEBSITE INFORMATION

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, website information may change from time to time, and we do not guarantee that all information will always be complete, current or error-free.

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

These links are provided for convenience only. Asaini Movers is not responsible for the content, availability, security or privacy practices of third-party websites.

16. WEBSITE USE

You must not use our website:

• For unlawful purposes.
• To submit false or misleading information.
• To interfere with the operation or security of the website.
• To attempt unauthorized access to our systems.
• To copy or misuse website content without permission.

17. INTELLECTUAL PROPERTY

Unless otherwise stated, content on the Asaini Movers website, including text, logos, graphics, images, designs and other materials, is owned by or licensed to Asaini Movers.

You must not reproduce, modify, distribute or commercially use our content without our prior written permission, except where permitted by law.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by Australian law, Asaini Movers will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms and Conditions excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot legally be excluded, restricted or modified under Australian Consumer Law or other applicable legislation.

19. AUSTRALIAN CONSUMER LAW

Our services are provided subject to applicable Australian Consumer Law.

Nothing in these Terms and Conditions is intended to exclude or limit your rights under the Australian Consumer Law where those rights cannot legally be excluded or limited.

20. PRIVACY

Your personal information will be handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and disclose personal information.

21. CHANGES TO THESE TERMS

We may update these Terms and Conditions from time to time.

The latest version will be published on our website and will include an updated Last Updated date.

22. GOVERNING LAW

These Terms and Conditions are governed by the laws applicable in New South Wales, Australia, unless another jurisdiction is required by applicable law.

Any disputes will be handled in accordance with applicable Australian laws and regulations.

23. CONTACT US

Asaini Movers

Address: 32 Abacus Parade, Werrington NSW 2747, Australia

Phone: +61 451 124 807

Phone: +61 451 124 761

Website: asainimovers.com

Email: [Your Business Email]

By using our website or booking our services, you acknowledge that you have read and understood these Terms and Conditions.